Ordering, payments, shipping, cancellations, returns and seller terms.
Every product is listed and shipped by an independent, verified seller. Add items to your cart and check out; a cart with products from several sellers creates one payment and a separate order per seller. Stock is reserved for you for 30 minutes while you pay.
You need a buyer account — the same login works on the main Vayusakti website (farmers / users can use their existing VSF ID).
Payments are collected securely by Razorpay (UPI, cards, net banking, wallets). Your order is confirmed only after the payment is verified by our server — never just because a page redirected. If money was deducted but the order still shows “payment pending”, it will update automatically within a few minutes, or the amount will be refunded by Razorpay.
You receive a payment receipt from the marketplace and a GST tax invoice from each seller. Add your GSTIN at checkout for a business invoice.
Each seller ships within the dispatch time shown on the product page and adds the courier name and tracking (AWB) number to your order. Drones are usually shipped by surface transport; lithium batteries cannot be sent by air. Inspect the package at delivery and report visible transit damage within 48 hours with photos.
You can cancel an order from My orders until it is shipped; a full refund is initiated immediately to the original payment method (usually 5–7 working days). Sellers may cancel if an item is unexpectedly out of stock — you get a full refund automatically.
Returnable products can be returned within the return window shown on the product page (counted from delivery) for transit damage, manufacturing defects, wrong or missing items, or items not as described. Request a return from My orders, add details and a photo. The seller reviews it within 48 hours; once the item is received back, your refund (item value plus its share of delivery) is processed and a GST credit note is issued.
Drones must be unflown/unregistered for a no-questions return. Warranty claims after the return window go to the seller / manufacturer. If you disagree with a seller's decision, open a support ticket and choose Escalate to Vayusakti.
Sellers must complete KYC (business details, GSTIN where applicable, PAN and bank account) and every product listing is reviewed before going live. Sellers set their own prices (GST-inclusive), stock, dispatch time and return rules, ship orders on time and issue GST invoices in their own name (generated automatically).
Commission: Slab marginal: 10% up to ₹50,000, 9% up to ₹2,00,000, 8% up to ₹5,00,000, 7% up to ₹10,00,000 per order line, calculated on the taxable item value (excluding GST and delivery), plus GST @18% on the commission. Category- or seller-specific rates may apply and are shown in the seller portal. The rule and rate applied are recorded on every order.
Settlements: the seller payable (order value − commission − GST on commission − any statutory TCS/TDS) becomes available after the return window. Sellers request a settlement (minimum ₹500) and are paid by bank transfer with a UTR reference and a commission tax invoice. Refunds after settlement are recovered from future payouts.
Use Support in your account for order issues (fastest). Phone: 8001000331 · Email: admin@vayusakti.com · Mon – Sat, 9:30 AM – 6:30 PM
